Duncans Of London

Duncans of London – Privacy Policy

Introduction
At Duncans of London, your privacy is our priority. We are committed to safeguarding your data and processing your personal information responsibly. This Privacy Policy explains how we collect, process, and protect your data when you use our services.

About Us
Duncans of London Ltd. (Company Number: 06914766) is registered in England and Wales, with our office located at 12, Old Bond Street, Mayfair, London, W1K 1QW. We are a luxury serviced accommodation provider. Our ICO registration number is ZB854359.

What Information Do We Collect?
To provide our services, we may collect:

• Personal Details: Name, email address, phone number, and address.

• Accommodation Preferences: Length of stay, budget, type of property, and any special requirements.

• Guest Information: Names of other adult guests in your group.

• Website Data: Cookies, IP addresses, browser type, and device information.

How Do We Use Your Data?
We use your personal data to:

• Respond to inquiries and provide tailored accommodation options.

• Manage bookings and communicate with you.

• Process payments securely through third-party platforms.

• Send marketing materials if you have opted in.

We only share your data with property providers when confirming reservations. This ensures they can allocate your chosen accommodation.

Data Retention
We retain your personal data for up to 6 years after your last booking to comply with legal obligations and for auditing purposes.

Sharing Your Data with Third Parties
We share your data only when necessary to provide our services or comply with legal requirements. Property providers may receive details such as your name, contact information, and guest numbers.

For bookings outside the UK, your data may be transferred to countries with differing data protection standards. In such cases, we ensure compliance with international data privacy laws.

Children’s Data
Our services are intended for individuals aged 18 and over. If children are included in your group, we may ask for their age to arrange appropriate accommodations (e.g., cots or highchairs), but we do not collect their personal details.

Marketing Communication
With your consent, we may send promotional emails, newsletters, and exclusive offers. You can opt out at any time by contacting us or using the "unsubscribe" link in our emails.

Cookies and Website Use
Our website uses cookies to enhance user experience and improve functionality. Cookies help us track visitor patterns, preferences, and performance. You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

Data Security
We employ robust security measures to protect your personal data against unauthorized access, loss, or misuse. Payment details are processed through secure third-party platforms and are not stored by us.

Your Rights
Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data.

• Restrict or object to data processing.

• Withdraw consent for marketing communications.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we’ve mishandled your data.

Contact Us
For any privacy-related questions or to exercise your data rights, contact us at:

• Email: info@duncansoflondon.co.uk

• Address: 12, Old Bond Street, Mayfair, London, W1K 1QW

Changes to This Policy
We may update this Privacy Policy periodically. Please check this page regularly for updates.